HoneyGlow

⚡ Bulb Safety

• Use only low-heat LED bulbs (maximum 9W recommended).

• Strictly avoid incandescent or halogen bulbs to prevent overheating and structural damage.

• Recommended bulb type: E27 LED.

👐 Handling Instructions

• Handle with care to avoid cracks or dents.

• Avoid twisting, bending, or applying pressure on the lamp structure.

• Always hold from the base or designated gripping areas.

📍 Placement Guidelines

• Place in a dry, well-ventilated indoor area.

• Avoid direct sunlight exposure for prolonged periods.

• Keep away from heat sources like stoves, heaters, or radiators.

🧽 Cleaning & Maintenance

• Wipe gently with a soft, dry cloth.

• For stubborn dust, use a slightly damp cloth.

• Do not use harsh chemicals, solvents, or abrasive materials.

• Always unplug before cleaning or bulb replacement.

🌧️ Water Resistance Note

• Lamp is water-resistant — can handle occasional splashes or dampness.

• Not suitable for outdoor use or submersion in water.

• Ensure electrical components remain dry.

1. Unboxing

• Carefully remove all packaging layers.

• Inspect for transit damages.

• Save the packaging for storage or returns.

2. Installation Steps

• Securely mount ceiling hooks or fixtures.

• Attach the lamp holder cord through the top opening.

• Fit the recommended E27 LED bulb (≤9W).

• Adjust hanging height if needed.

• Connect to power and enjoy!

3. Maintenance Checklist

• Dust the surface weekly.

• Inspect cords and holders periodically.

• Replace bulbs only when the lamp is powered off and cooled.

4. Technical Specifications

✅ Return Eligibility

• Return window: 7 days from delivery.

• Products must be unused, undamaged, and in original packaging.

• Custom-made items are non-returnable.

✅ Replacement Policy

• Eligible for:

  • Manufacturing defects.

  • Transit damages (video proof required).

• Unboxing video (uncut) mandatory for damage claims.

✅ Return/Replacement Process

• Contact: [support@riflostudio.com] with order details & video proof.

• Verification by Riflo team.

• Approval and initiation of return/replacement/refund.

• Refunds (if applicable) processed within 7-10 business days.

✅ Important Notes

• Color & texture variations are natural in handmade & recycled products and are not considered defects.

• Damage due to mishandling after delivery is not covered.

• Sample orders are non-refundable (retail price applies).

✅ Quick Disclaimers

• Sizes and colors may slightly vary.

• Prices subject to change without notice.

• For damage claims, unboxing video proof is mandatory.

• Wholesale pricing applicable on minimum 5 units per design.

• Samples are provided at retail prices.